Shipping policy

Rue Leather Goods — Shipping Policy

At Rue Leather Goods, we aim to deliver your order with the same care and intention that goes into every piece.

1. Processing Time

All orders are processed within 1–2 business days.

Once your order is confirmed, you will receive an email with your order details.
When your order is dispatched, you will receive a tracking link.

2. Delivery Times

South Africa

  • Standard Delivery: 2–5 business days

International

  • Delivery: 5–10 business days

  • Timelines may vary depending on customs and destination country

3. Shipping Costs

Shipping fees are calculated at checkout based on your location.

From time to time, Rue may offer complimentary shipping on selected orders or promotions.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.

5. Delays

While we work with reliable courier partners, delays can occasionally occur.

Rue Leather Goods is not responsible for delays caused by:

  • Courier disruptions

  • Weather or external conditions

  • Customs clearance (for international orders)

6. International Duties & Taxes

For international orders:

  • Import duties and taxes may apply

  • These are the responsibility of the customer

We recommend checking your country’s import policies before placing an order.

7. Delivery Responsibility

Please ensure that:

  • Your shipping address is accurate and complete

  • Someone is available to receive the parcel

Rue Leather Goods is not responsible for:

  • Failed deliveries due to incorrect addresses

  • Parcels left unattended after delivery

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 24 hours of delivery

  • Include your order number and photos (if applicable)

We will resolve the issue promptly with a replacement, repair, or refund where appropriate.

9. Lost Packages

If your package is marked as delivered but you have not received it:

  • Contact the courier directly using your tracking number

  • If unresolved, contact us and we will assist

10. Split Shipments

In some cases, your order may arrive in separate packages to ensure faster delivery.

A Final Note

Rue is not just about receiving a product.
It’s about receiving something you’ll carry for years.