RUE LEATHERGOODS

Frequently Asked Questions

We're here to answer any questions you might have.

Orders & Shipping

Where do you ship?
We currently ship across South Africa and offer international shipping on request.

How long does delivery take?

South Africa: 2–5 business days
International: 5–10 business days

Delivery times may vary slightly depending on your location.

How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email.

Products & Quality

Are your bags real leather?
Yes. All Rue pieces are made from genuine leather, selected for its durability and ability to age beautifully over time.

Will my bag look exactly like the photos?
Each piece is made from natural leather, so slight variations in texture, tone, and grain are normal—and part of what makes your bag uniquely yours.

Do your bags age well?
Yes. Our bags are designed to develop a rich patina over time, becoming even more beautiful with use.

Care & Longevity

How do I care for my leather bag?

Keep it away from excessive moisture
Store in a dust bag when not in use
Clean gently with a soft, dry cloth
Condition occasionally with leather care products

Can scratches or marks be removed?
Minor marks are part of the leather’s natural character and often soften over time. Deeper marks may require professional leather care.

Returns & Exchanges

Can I return my item?
Yes. You can return your item within 7 days if it is unused and in original condition.

What if my item is defective?
If your item has a manufacturing defect, you can request a repair, replacement, or refund within 1 month of purchase.

Are returns free?

South Africa: Yes, for eligible returns
International: Return shipping is at your own cost

Payments

What payment methods do you accept?
We accept secure online payments via major cards and trusted payment providers.

Is my payment information safe?
Yes. All transactions are processed securely—we do not store your payment details.

Brand & Philosophy

What makes Rue different?
Rue is built on a simple idea: fewer, better things.
We prioritise quality leather goods that are designed to last—not just for a season, but for years.

Are your products handmade?
Our pieces are carefully crafted with attention to detail, combining skilled workmanship with premium materials.